Terms & Conditions
1 We must receive payment for the whole price of the order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods from Elimays Boutique
2 We will send you an email detailing the products you have ordered at time of order. This is not an order confirmation or order acceptance from our website(s).
3 Order acceptance and the completion of the contract between you and us will take place on the despatch of the ordered products to you unless we have notified you that we do not accept your order. 1.4 Non acceptance of an order may be a result of one of the following: (a) The product becoming unavailable from stock (b) A pre-order item being withdrawn by our supplier (c) Pricing or description error being identified (d) Goods not paid for in full or a payment dispute (e) Non authorised payment issue which could be a security issue with payment or non matching delivery & billing address.
1 Products may occasionally vary in size, shape, ratio or colour. Images are for guidance only We reserve the right to vary our prices, product images, product descriptions and website content as required.2 All copyright and other intellectual property rights remain the property of Elimays Boutique. or the Trademark Owner 3 Re-use or copying of the material on Elimays Boutique websites is strictly prohibited unless written permission has been received from Elimays Boutique. Images may only be reproduced with permission if the product has been purchased by the customer from Elimays Boutique.
ORDERING & STOCK AVAILABILITY
1 Availability is clearly displayed online below each product description. Items marked as PREORDER or with a future delivery date are new products not yet in stock and delivery timescales on these are subject to variation by our suppliers. Products sometimes become out of stock after an order has been placed and we cannot guarantee 100% stock availability at all times. This can be due to a quality issue or a warehouse error.
PRICES & PAYMENT
1 Prices displayed do not include delivery costs. 2 Payment is taken at the point of checkout. Payment can be made with most major credit, debit cards or via PayPal. We do not offer credit accounts. 3 Credit and Debit Card Payments are processed by our Payment Gateway. For security of your data we do not store any credit card information.
1 Please note for countries outside of the EU please contact us before placing your order for costs. If you place the order and pay online without contacting us please be aware there will additional shipping charges to pay. There may also be additional shipping charges to pay for larger or heavier items shipping within the UK and EU. 2 It is the customer's responsibility to ensure that all the details you give are correct at time of ordering as we cannot be held liable for issues with deliveries arising out of incorrect addresses or contact information. 3 Orders received by 12 pm and on a week day will be despatched where possible the same day if all items are in stock. Orders placed on a Friday or over a weekend will be despatch on the following Monday. Delivery timescales are not guaranteed and may be varied depending on seasonal workload and Public holidays. 4 Delivery usually takes place between 9am and 5pm, Monday to Friday. Please note that some delivery drivers may operate outside these times.
1 Risk of damage to or loss of the goods passes to you at the time of delivery to you or if you fail to take delivery at the agreed time. 2 Orders can consist of more than one box or parcel. Ensure you check the delivery note and sign for the correct amount. Claims can not be made for missing parcels if you sign for the incorrect amount. 3 Any external signs of damage to the delivery caused in transit must be noted on the delivery note and reported to customer services immediately. If you suspect significant damage has been caused, do not sign for or accept the delivery.
1 We do not accept returns or cancellation of any special order items this includes items not stocked by Elimays Boutique. and brought in specifically for the customer or any items where we have ordered a large quantity direct from our supplier at special terms or any returns on seasonal products. 2 On approval by us some unwanted stocked items can be returned within 48 hours of receipt at the buyers cost and will only be refunded if returned in the original packaging and is entire and undamaged and only with the written consent of Elimays Boutique. A completed returns form or written consent via email must be received before the return is processed and included with the return. If any items are returned without this consent included in the package a refund will not be issued. A credit note will be offered in its place. 3 Any shortages or damages must be reported to our customer service team within 5 working days via email, which can be sent using our contact page, or as a reply to your order confirmation email. All claims shall be waived and absolutely barred if they fall outside this timescale. 4 Faulty goods may need to be returned to us for inspection or you may be asked to provide photographic evidence via email. Any returns are at your own cost and you will be responsible for the handling and shipping of your return. A completed returns form or written consent via email must be received before the return is processed and included with the return. If any items are returned without this consent included in the package a refund will not be issued and a credit note may be given in lieu of a refund. 5 On receipt of returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the return postage costs. We are not liable for any other costs beyond the cost of goods and shipping.
AMENDMENTS OR CANCELLATION OF AN ORDER
1 Orders received by us are processed immediately and go straight into our warehouse to be picked unless there is a product with a quoted lead time. We regret that, once you have placed your order, we cannot cancel or amend the order. Any changes or cancellations may incur an administration charge. We can not accept any cancellations on seasonal products as these are allocated on a first come first serve basis and supply is limited.
1 All Information that is needed for processing your order is transmitted through a secure connection using 128 Bit SSL encryption. The personal data provided by you at the beginning of, or during the course of business dealings shall be processed and, in particular, stored in compliance with the provisions of the Data Protection Act. 2 Personal data shall not be passed on to third parties. Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. parcel-service, merchant services provider bank).
RISK & TITLE OF GOODS
1 Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery to the address provided by the Customer to the Company when the order is placed, or some other such address as may be agreed between the parties from time to time, save in the following situations: if the Customer wrongfully fails to take delivery risk shall pass to the Customer at the time when the Company has tendered delivery of the Goods; if the Company is not responsible for the delivery of the Goods risk shall pass at the point when the Customer or a representative of the Customer collects the Goods from the Company’s registered office. Ownership of the Goods shall not pass to the Customer until the Company has received in full in cleared funds all sums due to it in respect of: the Goods; and all other sums which are or which become due to the Company from the Customer on any account. Until ownership of the Goods has passed to the Customer, the Customer shall:- hold the Goods on a fiduciary basis as the Company’s bailee; store the Goods (at no cost to the Company) separately from all other goods of the Customer or any third party in such a way that they remain readily identifiable as the Company’s property; not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their Price against all risks to the reasonable satisfaction of the Company. On request the Customer shall Produce the policy of insurance to the Company. 2 Until such time as the title in the Goods passes to the Customer if Goods are destroyed by an insured risk prior to the same being paid for by the Customer, the Customer shall receive the proceeds of any such insurance as trustee for the Company. 3 The Customer shall be entitled to resell or use the Goods in the ordinary course of business before ownership has passed. 4 Until such time as the title in the Goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or said party where the Goods are stored and mark, identify and repossess the Goods.
LIMITATION OF LIABILITY AND WARRANTY
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
RULES FOR ONLINE CONDUCT
By using the service, you agree that you will not attempt to undermine the integrity of this web site
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